Refund policy

MotionixGo Refund & Return Policy

At MotionixGo, we are committed to equipping you with high quality athletic gear. If you are not completely satisfied with your purchase, we are here to make it right.

30-Day Return Window

We offer a 30-day return policy. You have 30 days after receiving your item to request a return. If 30 days have gone by since your delivery date, unfortunately we cannot offer you a refund or exchange.

Return Requirements & Condition

To be eligible for a return, your item must be in the same condition that you received it: unworn, unused, unwashed, and with all original tags attached. It must also be in the original, undamaged packaging. Wearable items (such as compression sleeves or vests) that show signs of sweat, chalk, or heavy usage cannot be accepted for hygiene reasons.

The Return Process

1. Initiate: Contact our support team at support@motionixgo.com with your order number and the reason for the return.
2. Approval: If your return is accepted, we will issue you a Return Merchandise Authorization (RMA) number and provide the correct return shipping address. Please do not send your purchase back to the manufacturer or to the address on the original shipping label without contacting us first — returns sent without an RMA cannot be processed.
3. Ship: Pack the item securely and ship it back to the address we provide. Please write the RMA number clearly on the outside of the package.

Shipping Costs

Customers are responsible for paying their own shipping costs for returning items, unless the item was received damaged or incorrect. Original shipping costs are non-refundable. We recommend using a trackable shipping service or purchasing shipping insurance for items over $50, as we cannot guarantee that we will receive your returned item.

Damaged, Defective, or Incorrect Items

Please inspect your order upon reception. If the item is defective, damaged in transit, or if you received the wrong item, contact us within 48 hours of delivery at support@motionixgo.com and include clear photos or a video of the issue. We will evaluate the issue and send a free replacement.

Exchanges

The fastest way to get what you want (for example a different size or resistance level) is to return the item you have, and once the return is accepted and refunded, place a separate order for the new item.

European Union 14 Day Cooling Off Period

Notwithstanding the above, if merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. Your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

Non-Returnable Items

Certain types of items cannot be returned, including custom or personalized products, personal care goods, hazardous materials, flammable liquids, and gases. We also cannot accept returns on gift cards. Please get in touch if you have questions about your specific item.

Refund Timeline

Once your return is received and inspected, we will email you to confirm whether your refund has been approved. If approved, your refund will be processed and credited automatically to your original payment method within 5–7 business days. Please remember it can take additional time for your bank or credit card company to process and post the refund. If more than 15 business days have passed since we approved your return, please contact us at support@motionixgo.com.