Frequently Asked Questions

Shipping & Delivery

How long will it take to receive my order?
Orders are typically processed within 1–3 business days. Standard shipping takes approximately 7–14 business days depending on your location. You'll receive a tracking number as soon as your order ships.

Do you offer expedited shipping?
We currently offer standard shipping to ensure careful handling of our equipment. We're working on adding expedited options.

Where do your products ship from?
We use a network of global fulfillment centers. Your order ships from the warehouse closest to you that has your item in stock.

Do you ship internationally?
Yes. International shipping times vary between 10–20 business days depending on customs processing in your country.

Will I have to pay customs fees or import duties?
For international orders, customs fees or duties may apply depending on local law. These fees are the customer's responsibility and are not included in our shipping charges.

Order Tracking & Payment

How can I track my order?
Once your order is dispatched you'll receive an email with a tracking link.

My tracking hasn't updated in a few days. Is it lost?
It's normal for tracking to pause for a few days, especially between shipping facilities or during customs clearance. If it hasn't updated in over 7 days, contact our support team.

What payment methods do you accept?
All major credit cards (Visa, MasterCard, American Express, Discover), PayPal, Apple Pay, and Google Pay. All transactions are securely encrypted.

Returns, Refunds & Warranty

What is your return policy?
We offer a 30-day return window. If you're not completely satisfied, return your item within 30 days of receiving it for a refund or exchange. Items must be in original condition and packaging.

How do I start a return?
Email support@motionixgo.com with your order number and reason for return. We'll issue a Return Merchandise Authorization (RMA) number and the correct return address.

Do I have to pay for return shipping?
Yes, customers are responsible for return shipping costs unless the item arrived damaged or defective. We recommend a trackable shipping service.

My item arrived damaged or defective. What do I do?
Contact us within 48 hours of delivery with photos or video of the defect and we'll arrange a free replacement.

Is there a warranty on your products?
All MotionixGo electronics (such as our massage gun) come with a 1-year manufacturer's warranty covering internal defects. Non-electronic equipment is covered against manufacturing defects for 90 days.

Product & Sizing

How do I know what size to order?
Detailed sizing charts are included in the product images and descriptions for all wearable gear. We recommend measuring yourself (calf circumference, chest size) before ordering.

Are your products suitable for beginners?
Yes. All of our equipment — from adjustable grip trainers to weighted vests — scales with your fitness level.

How can I contact customer support?
Reach us through our Contact page or email support@motionixgo.com. We aim to respond within 24 hours.